Payments Operations Support Manager with Acquiring and / or Merchant Experience 12 months+ Contract remote

My clients  International Client Services team are Responsible for understanding and fixing technical problems raised during payment checkout at POS terminals and ecommerce websites. The role holder is accountable for working with clients by providing excellent client management & technical support in remediating acceptance issues. The clients could be Acquirers, , and strategic Merchants. This would entail becoming a trusted partner of our business clients by providing premier customer service and operational consultancy along with key responsibilities in resolving complex and escalated acceptance issues. The ideal candidate has a technical mindset, customer centric view and extended experience leading acceptance remediation projects.

Responsibilities 

• Provides technical support and consultancy to assigned markets and clients while naturally becoming the trusted point of contact for fixing technical acceptance issues
• Proactively resolves client business & technical problems while showing strong leadership navigating the articulated business matrix, acting in complete autonomy
• Supports business development teams to expand acceptance in specific markets
• Supports market testing activities conducted by the company with the partners and lead remediation efforts
• Proactively find gaps in the acceptance by analyzing data
• Manages technical communications with client’s technical team, project team, customer service teams and senior executives
• Executes department initiatives and ensures processes and projects are well documented to meet auditing requirements
• Could have additional responsibilities for planning, directing, and coordinating activities cross functionally. 

At a minimum, here’s what we need from you:  

• Extensive knowledge and experience of the payment ecosystem, preferably from a scheme background  
• Extensive experience in managing card acceptance (technical remediation) from an operational prospective 
• SQL and data analytics - STRONG PLUS
• Good knowledge of MS office package e.g. PowerPoint, Excel, Word, etc… with experience in drafting and delivering presentations to peers and senior management 
• Natural relationship builder able to proficiently set and maintain great relationships with a portfolio of clients and multiple internal stakeholders
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(payments support, payments operations, payments consultant, payments manager, card schemes, aquriing, merchants, implementation manager payments implementation)