Payments Technical Account Manager (Contract-to-Perm)

Location: Hybrid – London
Contract: 6–8 months (strong potential to convert to permanent)

Our client — a leading name in global payments — is seeking an experienced and technically minded Payments Technical Account Manager to join their high-performing Operations team.

This is a unique opportunity to play a key role in optimizing card processing, resolving complex payment issues, and driving operational excellence across the payment ecosystem.

What You’ll Be Doing

• Be the go-to expert for acquirers, issuers, and network partners — providing hands-on technical and operational support.

• Investigate and resolve incidents around transaction processing, settlement delays, and network issues.

• Analyze end-to-end payment flows to identify inefficiencies and drive improvements across systems and networks.

• Extract and interpret data from Snowflake using SQL and create insightful dashboards and reports in Tableau.

• Collaborate cross-functionally with business development teams to improve acceptance rates and support new product launches.

• Manage network certifications and compliance processes, ensuring all participants meet operational and regulatory standards.

• Lead initiatives to streamline processes and reporting — leveraging Salesforce automation and data visualization to boost efficiency.

• Contribute to key EMEA programs such as settlement resolution, SCA/ProtectBuy coordination, compliance audits, and BCP reviews.

• Partner with senior leaders to deliver strategic business reviews and engaging internal communications.

What You Bring

• Strong technical knowledge of card payments operations — ideally from a card scheme, acquirer, or processor.

• Solid SQL skills (Snowflake experience is a big plus).

• Tableau proficiency for reporting and insights.

• Proven experience resolving complex operational issues in payments or fintech environments.

• Excellent communication and relationship-building skills — able to translate technical insights into business value.

• A proactive, analytical mindset with a passion for improving payment flows and network performance.

Why You’ll Love It

• Work at the cutting edge of the payments industry, supporting both global and emerging markets.

• Influence how millions of transactions move securely and efficiently every day.

• Be part of a collaborative, innovative team that values data-driven thinking and customer focus.

• Start on an 8-month contract with a strong opportunity to go permanent and grow your career within a world-class organization.

Keywords: Payments Consultant | Technical Account Manager | Card Scheme | Acquiring | Issuing | SQL | Snowflake | Tableau | Salesforce | Payment Operations | Fintech | Network Processing