PSP / Acquiring / Gateway Key Account Manager

£50-65k basic + bens & bonus

Woking HQ  Company Overview:

Founded in 1998, my client  has a long and exciting heritage as a leading company in fraud and risk management. With the acquisition of a payment gateway in 2016 they have become a  payment service provider. 

They constantly seek outstanding solutions. For over 20 years, they have provided services to some of the world’s largest financial institutions, international merchants and other major payment service providers; today, their unique self-service fraud detection solutions are considered by many industry ‘thought leaders’ to be the best in the world. Their new ‘state of the art’ neural technology protects and enriches payments experiences for more than 100 banks, over 3 million multi-channel merchants and over 300 million consumer cardholders.

Your New Job:

This is a key role within the account management team, with responsibility for a number of strategic Clients. As Key Account Manager, you will report into the Global Accounts Director and will be responsible for maintaining and developing existing business within a defined portfolio of strategic accounts incorporating all products and services. Building external and internal relationships with individuals across all levels and disciplines  will be a key focus.

You will take responsibility within  named accounts, ensuring that the revenue opportunities are maximised, against mutually agreed strategic account plans, and any potential threats are recognised early, and dealt with effectively, in order to maintain a positive customer experience.

You will be working with client service and technical teams to drive efficiencies and ensure timely action on support matters. In this role you will  also be based at client sites in the UK and internationally.

Your Responsibilities:

• Managing a defined portfolio of key accounts using strategic account plans
• Delivering revenue (both existing and new) against agreed targets/forecast
• Renewing contracts prior to the expiring of minimum/current terms
• Ensuring a support model is delivered that is in line with agreed SLA’s
• Maintaining and developing relationships with existing customers 
• Ensuring Salesforce/CRM system is always up to date
• Assisting in creation of account governance materials including account plans, bid submission documents, support packs etc.
• Acting as escalation point for operational incidents
• Gathering market and customer information
• Representing the company at trade exhibitions, events and demonstrations
• Advising on forthcoming product developments and roadmaps
• Creating detailed proposal documents, often as part of a formal bidding process
• Gaining a clear understanding of customers' businesses and requirements
• Making accurate, rapid cost calculations and providing customers with quotations
• Negotiating on price, costs, delivery and specifications with buyers and managers
• Scheduling, managing and leading overseas client visits
• Scheduling and leading Monthly service reviews (MSR), Quarterly business reviews (QBR)

The Skills and Experience you will  Need:

As key account manager, you will have a strong understanding of sales and marketing. Most importantly, you will be able to develop relationships and communicate with Clients, and internally, at all levels of the business.  You must also have a deep appreciation of your Clients business.

• Seeking highly motivated individual with a strong desire for customer success and ability to effect business growth 
• 3-5 years’ experience in strategic enterprise relationship management selling.
• Strong communication and stakeholder management skills across all levels of a Client’sorganisation
• Ability to present one on one and to large audiences
• Able to hit the ground running
• Strong interpersonal and negotiation skills
• Need to be pro-active, flexible with a can-do attitude
• Attention to detail, in checking and challenging information provided
• Ability to motivate cross departmental teams
• The ability to generate ideas and solve problems
• The ability to prioritise and multi-task
• The ability to work effectively to tight deadlines
• Good organisational and administrative skills, the ability to work independently and as part of a team, proven budgeting skills and the ability to forecast accurately
• Experience within the financial and/or fuel sector would be an advantage.