Senior Account Manager - Team Leader - Payments

• £55-60k basic + bonus & benefits
• Hybrid working, London or Birmingham office plus working from home 

Our client is an established international fin-tech with an impressive portfolio of payment products. Operating as an issuer and processor, we provide our wide customer base with a wide range of solutions which enable them to service their own customers successfully. Due to continued growth, we are keen to recruit a Senior Account Manager - Team Leader to join the business and take ownership of our Account Management team, whilst managing your own high-value portfolio. This role represents a great opportunity to jump into a player-manager role within a brilliant team. 

The role:

• manage a high-profile, high-value key client relationship, acting as the main relationship manager, point of contact and escalation point
• take ownership of a small team of Account Managers, manage & motivate, rain & develop, and ensure they are on track to achieve their own targets
• support the team to identify and develop any growth opportunities
• ensure the account management processes are effective, documented & meet the high standards our customers expect, delivering continuous improvement
• build & maintain a great relationship with clients, acting at a senior level to resolve issues, owning relationships with key/high-value accounts and/or supporting your team on these relationships
• communicate brilliantly with internal & external stakeholders
• organise regular client meetings, owning the contact plan
• performance monitoring of both your own clients & your teams performance
• develop & track KPI's across your team
• prepare & present regular reports to senior leadership 

About you:

• you are likely to have a good track record of account / relationship management, client services or customer success in a payments, acquiring, issuing, processing or prepaid environment
• experience of managing high-value, key accounts (central/local government experience is useful)
• great communication, leadership, team / people management, relationship building skills will be key
• remaining calm under pressure, you find solutions and resolve issues with your can-do attitude and team-player ethos
• risk identification & mitigation ability
• analytical and able to report, analyse and extract data
• proven track record in people management, obtaining their buy in & leading from the front
• customer focused, collaborative and a true team player
• adaptable and able to thrive in a heavily regulated & often complex client landscape
• highly motivated and lots of energy, you are keen to make an impact and deliver a fantastic customer experience