Senior Chargeback Alerts Manager

·         Fintech | Chargeback Mitigation | Fraud & Payments
·         Fully Remote (UK/EU)

We’re supporting a high-growth payments & fraud technology business searching for an experienced Chargeback Alerts Manager to lead the launch and ongoing performance of a chargeback alerts product. This is a strategic, client-facing role, ideal for someone who understands the full chargeback ecosystem and has hands-on experience working with a mitigation provider or similar organisation.

What you’ll be doing:

• Own the end-to-end rollout of a new chargeback alerts & mitigation product, including planning, implementation, onboarding, and continuous optimisation.
• Oversee the daily performance of alerts to ensure accuracy, speed, and strong prevention outcomes.
• Work closely with clients to understand their chargeback, fraud, and dispute challenges offering guidance rooted in your deep domain expertise.
• Collaborate with engineering, product, and operations teams to refine workflows, automate processes, and enhance product performance.
• Identify root causes behind fraud and chargeback trends, providing data-driven recommendations to improve alert success, reduce disputes, and protect revenue.
• Represent the company at industry events, conferences, and client meetings globally, building relationships and developing market insights.
• Provide regular reporting on performance, chargeback KPIs, fraud patterns, and product adoption.
• Ensure full compliance with card network rules and chargeback mitigation best practices.

What we’re looking for:

• Experience working for a chargeback mitigation provider or similar organisation.
• Deep understanding of the chargeback alerts ecosystem, including fraud alerts and network-specific rules.
• Strong knowledge of fraud prevention tools, risk workflows, and payments operations.
• Proven ability to manage or optimise chargeback/fraud operations, dispute workflows, or alert performance.
• Confident in client-facing environments and comfortable speaking with merchants, PSPs, and partners.
• Strong project management and product enablement skills, capable of launching new services and driving adoption.
• Excellent communication, analytical, and commercial awareness.
• Ability and willingness to travel internationally for conferences, client visits, and industry networking.

Why join?

• Play a key role in launching a new, high-impact product within a growing fintech.
• Work with industry-leading merchants, PSPs, and partners.
• Shape product strategy and influence future product features.
• High visibility role within the business.
• Strong salary and package depending on experience.