Technical Account Manager - Payments / e-Comm
· Location: Remote (UK/EU)
· Package: £50-60k + bonus & benefits
About the Company:
We’re a fast-growing payments fintech on a mission to simplify how businesses manage payment volumes.
We’re looking for a Technical Account Manager who’s excited by growth, thrives in a fast-paced environment, and loves solving real customer challenges. You’ll be the bridge between our clients and our technology — ensuring integrations run smoothly, relationships stay strong, and our customers get maximum value from what we build.
What You’ll Do:
- Own the client journey — from onboarding and technical setup through to ongoing support and optimisation.
- Be the voice of your clients, understanding their business goals, pain points, and success metrics to deliver tailored solutions.
- Lead technical discussions with senior stakeholders, helping them make informed decisions on product use, integrations, and technical strategy.
- Collaborate cross-functionally with Product, Engineering, and Support teams to drive improvements and solve complex challenges.
- Proactively manage incidents and ensure smooth resolution of technical issues, maintaining high satisfaction and trust.
- Spot growth opportunities, identifying where clients can benefit from new features, upgrades, or enhanced services.
- Advocate internally for customer feedback and help shape the roadmap with real-world insights.
What You’ll Bring:
- 2+ years’ experience in a Technical Account Manager, Implementation Engineer, or similar role — ideally in fintech, SaaS, or payments.
- Solid understanding of APIs (REST, JSON, SOAP, XML) and web technologies (HTML, CSS, JavaScript).
- Comfortable working with API management tools and guiding customers through technical integration processes.
- Excellent communicator — able to translate between business and technical audiences with ease.
- Proactive problem solver with a genuine passion for customer success and technology.
- Fluent in English, both written and spoken.